You can delete your UGCLive account and the data that goes with it at any time, yourself in the app or by emailing us. This includes any data we received from Instagram or Facebook through accounts you connected.
Delete your account in the app
- Open UGCLive on your iPhone or at ugc.live/app and sign in.
- Go to Settings.
- Tap Delete account and confirm.
This deletes your account and everything linked to it, and signs you out on every device. If you subscribe, also cancel your subscription in your iPhone's Settings under your Apple ID, because Apple bills it, not us.
Or ask us by email
If you can't sign in, or you only want some of your data removed, email support@ugc.live from the address on your account and tell us what you'd like deleted. If you connected an Instagram or Facebook account, include its username so we can find it. We'll confirm by email when it's done.
What gets deleted
- Your account: email, name and sign-in details.
- Your setup answers, profile and the social handles you added.
- Projects, uploads and exports stored on our servers, and your analysis reports.
- Your portfolio page and the videos on it.
- Instagram and Facebook data from accounts you connected: the access tokens Meta gave us, your account's profile details (such as username and account id), and any posts you scheduled, drafts, captions, media and insights we stored for them.
- Any voice clone made in an earlier test build, at our voice provider.
Posts you already published to Instagram or Facebook stay there, because they live on Meta's platforms. Delete them in those apps if you want them gone. Projects that only live on your iPhone are removed when you delete the app.
How long it takes
Deleting your account in the app removes your access right away. We delete your data from our systems and our service providers within 30 days, and requests made by email are handled in the same 30 days. The only exceptions are records the law makes us keep, such as payment, payout and tax records, which we keep only as long as required.
Remove UGCLive's access to Instagram or Facebook
You can also stop UGCLive from reaching your Instagram or Facebook account at any time, separately from deleting your UGCLive data:
- Instagram: Settings and privacy, then Website permissions, then Apps and websites. Find UGCLive and tap Remove.
- Facebook: Settings and privacy, then Settings, then Apps and websites (under Your activity or Security). Find UGCLive and tap Remove.
Once access is removed, UGCLive can't read from or post to that account, and scheduled posts for it won't go out. To have the data we already hold about it deleted too, delete your account or email us as above.
Questions
Email support@ugc.live about anything on this page. Our privacy policy explains what we collect and why.