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UGCLive questions, answered

29 short answers about UGCLive, each with a link to the page that goes deeper. Prices are on the pricing page, and every tool is on the free tools page.

Updated

Product and the iPhone app

What UGCLive is for and where it runs.

Who is UGCLive made for?

Creators who film talking-head UGC ads for brands, and TikTok Shop sellers and affiliates who film their own product videos. It's built for vertical videos under a few minutes, not for long YouTube edits or films.

UGC meaning, explained

Do I need the iPhone app?

No. The editor also runs in a desktop browser at ugc.live/app, and one account works in both. The iPhone app adds filming: the teleprompter camera records takes straight into a project. It's in beta for now, and you can join from our Discord.

Teleprompter

Can I use it on Android or Windows?

On a Windows or Mac computer, yes, in the web editor. There's no Android app, and the web editor is made for a desktop screen, so phones are pointed to the iPhone app.

Does UGCLive sign in to my TikTok or Instagram?

No. It never connects to your social accounts. You type your handles on your profile so Analyze can find them, and when a video is done you post it yourself: the app copies your caption and opens the other app.

Privacy

Web editor and free use

Trying it in a browser, and what's free.

Can I try the editor without an account?

Yes. Open ugc.live/app and add a clip. Without an account your projects stay in this browser, uploads are deleted after 7 days, and each day you get 1 export, 1 AI edit, 1 auto caption run and 2 hook writes.

What does a free account add?

Your projects saved to your account, and each month 3 AI edits, 3 auto caption runs, 10 hook writes and 5 exports. Exports on a free plan carry a small UGCLive mark.

Pricing

Do I get new tries by signing out or making another account?

No. A use counts on your browser and your network as well as your account, so signing out, clearing cookies or opening a second account doesn't reset anything. Accounts reset on the 1st of the month; without one, at midnight UTC.

What happens to my browser projects when I sign in?

UGCLive offers to move them into your account, media and all, so nothing is lost. Your uses so far count on the account too.

How large can an uploaded clip be?

Up to 50 MB per file for now. A long 4K clip from a phone is often bigger: export or trim it to 1080p first, or film in the iPhone app.

Free tools

The browser tools and their daily limits.

What do the free tools cover?

Scripting, filming and checking short videos: a teleprompter, hook and caption writers, hashtag and bio ideas, safe zone and size checkers, caption files, rate and earnings calculators, and text to speech. Most run entirely in your browser.

All free tools

How many free AI generations do I get a day?

8 for the AI writers together (hooks, captions, hashtags, ideas, bios) and 2 voiceovers with text to speech. They're counted per browser and per network and start again at midnight UTC. The count left appears once you've used half.

AI hook generatorText to speech

Why does an AI tool say it's busy today?

The AI tools share one daily budget for the whole site. If it runs out, everyone sees the busy message until midnight UTC, even with tries left. The tools that run in your browser keep working.

Pricing and billing

Plans, what they include and how you pay.

How much are Pro and Studio?

Pro is $20 a month or $144 a year, and Studio is $50 a month or $360 a year.

Pricing

What does Studio add over Pro?

Studio has everything in Pro, plus analyze up to 150 videos or accounts a month, about 2.5× Pro's fair use (250 AI edits a month) and priority support. It's made for full-time creators and small teams.

Pricing

How do I pay?

In the iPhone app through the App Store, billed to your Apple ID, or on the web by card through Stripe. Whichever you use, your plan works in the app and on the web.

Terms

Is Pro unlimited?

It's fair use: on the web, Pro includes 100 AI edits, 150 auto caption runs and 150 hook writes a month, and up to 50 analyses, since each one costs us to run.

Pricing

Referrals and payouts

Earning from creators you invite.

How does the referral program pay?

You get 20% of what each creator you invite pays UGCLive, after store fees and tax, for as long as they stay subscribed. Earnings go to a PayPal email you add on Invite friends.

Referral program

Is there a minimum payout?

Yes, $25. A payment's share is held for 30 days, so refunds can come off it, then it counts toward a withdrawal you request in the app.

Referral program

What does an invited friend get?

50% off the first 3 months of Pro, when they claim your code in their first 14 days and before subscribing.

Referral programTerms

Privacy and data

What's stored, where, and for how long.

Are my videos uploaded?

Only when a feature needs them: exporting, AI edit, captions, B-roll, hooks or the portfolio. In the iPhone app, projects live on your phone. On the web, an account's projects are saved to it; without an account they stay in your browser.

Privacy

What do the free AI tools keep about me?

Not what you type. To count the day's uses they keep a random id from a cookie and your network, stored only as codes that change every day, never your IP address, and deleted after a week.

Privacy

Does ugc.live track me with cookies?

No advertising trackers. Page analytics run without cookies and stay off if your browser sends Global Privacy Control or Do Not Track. The only cookies are your sign-in in the web app and the visitor cookie the free uses are counted by.

Privacy

How do I delete my account?

In Settings, in the iPhone app or the web app: Delete account. Your data is gone within 30 days, apart from payment and payout records the law makes us keep. You can also email support@ugc.live.

Privacy

Portfolio

Your public page at ugc.live.

Does the portfolio page cost extra?

No, every plan has one. Free pages carry a small Made with UGCLive line; Pro takes it off, opens up more accent colours and counts your page views.

UGC portfolio website

How do I get my ugc.live link?

Open Portfolio in the app or on the web and a handle is held for you, so your page lives at ugc.live/yourhandle. It stays private until you publish. If you change the handle later, the old link keeps working for 30 days.

UGC portfolio websitePortfolio builder

Which videos can go on it?

Finished exports from UGCLive. Each gets a lighter web copy and a cover frame, so the page loads fast for a brand opening it on a phone.

Analyze

Reports on any public video or account.

What can I analyze?

Any public TikTok video, Instagram Reel or YouTube Short by its link, or a whole account by its link or @name. Your own accounts from your profile take one tap.

How many analyses can I run?

On the web, a free account gets 1 a month and Pro 50. Each report fetches live numbers and has AI watch the video, so it's the one feature with a set count on Pro.

Pricing

Why do some reports have no shares or saves?

TikTok is the only one of the three that shows them publicly. For Reels and Shorts the report works from views, likes and comments, and notes what's missing rather than guessing.

Didn't find it? Email support@ugc.live.

UGCLive on the web and iPhone

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